FREE SHIPPING ON ORDERS OVER £30

OUR TERMS AND CONDITIONS

These terms do not affect your statutory rights.

  • Currency is shown in pounds sterling (GBP).
  • If your item is out of stock, we will contact you when we receive your order with a revised delivery date and will be happy to amend your order if the new delivery date is unsuitable for you.
  • Payments made through our online shop are securely processed by Shopify.
  • Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.
  • Occasionally, things do get lost or damaged in the post. If your parcel arrives damaged or doesn't show up, please let us know as soon as possible and we can send you a replacement. However, since we never knowingly ship damaged goods we may need your help to try and recover our costs from the courier wherever possible.
  • For your own protection, you are strongly advised to obtain a proof of posting, or shipping certificate from a courier, when returning goods whatever the reason for the return. Goods which are returned to us but are lost in shipping remain your responsibility. A proof of posting will assist you in tracking any shipment which is reported as lost, damaged, mislaid or otherwise undelivered.
  • Copyright in the design, images and photographs contained in the website is held by Ruth Delaney trading as toka tree.

RETURN POLICY

You must notify toka tree in writing or via our online form within fourteen days of purchase if you wish to return or exchange an item. We encourage you to outline your reasons for doing so as this help us to improve our offering.

The goods must be returned in appropriate packaging and we recommend you use a ‘signed for’ delivery method and obtain proof of postage. Do not destroy or dispose of any product, even if it is faulty, before arrangements have been discussed with us.

We will process a refund of your order payment within 30 days.

Returns address:

toka tree returns, c/o Ruth Delaney, 102 Walton Road, Stockton Heath, Warrington WA4 6NP

FREE DELIVERY

All our products are shipped for free.

UK STANDARD DELIVERY USUALLY TAKES 1-2 WORKING DAYS.

Due to Covid 19 some deliveries may take slightly longer, please bear with us and get in touch if you experience delays over 7 days.

We send all our orders via Royal Mail and can dispatch your order within 1 or 2 working days (subject to stock availability). Orders placed after midday on Friday will be dispatched during the working week (on Monday) as we are closed on Saturday and Sunday. EXPRESS DELIVERY AVAILABLE

If you need your order urgently, we offer a next day delivery service to our UK customers for £7.50.

We will ship your parcel via Parcelforce couriers and parcels will need to be signed for upon delivery.

If you would like Express delivery please select this option at checkout.

PRIVACY POLICY

We are committed to protecting and respecting your privacy and fully comply with GDPR (General Data Protection Regulation).

When collecting personal information such as your name, address and contact details, we promise to keep all information safe and secure. We will never pass your personal information to anyone else, except where we are required or permitted to do so by law.

We may use your information to personalise our service, to verify your identity, detect or prevent fraud.

Any question regarding our processing of personal data may be directed to the address below or email info@tokatree.com

Ruth Delaney trading as toka tree, 102 Walton Road, Stockton Heath, Warrington WA4 6NP

NEWSLETTER AND MARKETING

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